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This is an explanation of our roadmap for value creation through DX.
Toward 2030, we have divided DX into three phases: "business process," "customer experience (CX)," and "innovation.
We will promote DX based on the following three policies: in business process, a shift to creative work by promoting labor saving; in CX, impressive experience creation through the advancement of customer contact points, we will create new value by utilizing intellectual assets.
In the restructuring phase, which will last until 2025, we will focus mainly on business processes and CX, and in the subsequent phase, we will work to generate innovation.
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