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Next, on value creation through DX.
We will push forward our initiatives on the three steps – the “Business process,” “CX”, or “customer experience,” and “Innovation” as we “establish a new revenue model by maximizing the values of assets and human capital.”
For our asset-utilizing businesses we will focus on improving the value of our assets and areas and “improve the centripetal force of cities by making them smart;” for our businesses that leverage human capital we will concentrate on improving the value of our services by “Creating advanced service models.” In these ways, we endeavor to create experiential value for our customers in all types of situations.
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