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This is an explanation of our roadmap for value creation through DX.
Toward 2030, we have divided DX into three phases: "business process," "customer experience (CX)," and "innovation”.
We will promote DX based on the following three policies: in business process, we will shift to creative operations by promoting labor saving; in CX, we will create an emotional experience by upgrading customer contact points; and in innovation, we will create new value by utilizing intellectual assets.
In the restructuring phase, which will last until 2025, we will focus mainly on business processes and CX, and in the resilience phase, we will work to generate innovation.
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