Privacy Policy

Established: October 1, 2013
Revised: April 1, 2022

I. Basic Policy on the Protection of Personal Information

Tokyu Fudosan Holdings Corporation (hereinafter referred to as the “Corporation”) is firmly of the position that the appropriate protection of personal information is an integral part of its business operations and is committed to using and managing the personal information of its customers and business partners in an appropriate manner in accordance with the Act on the Protection of Personal Information, other relevant laws and ordinances, guidelines, and the following policy.

Internal System

The Corporation shall establish internal regulations and rules necessary for each operation regarding the handling of personal information and relevant systems, and ensure that all officers, employees, and other relevant persons are fully aware of and comply with these regulations and rules. In addition, these regulations will be maintained and improved on an ongoing basis.

Acquisition of Personal Information

When acquiring customer's or business partner's personal information, the Corporation will notify and specify the customers or business partners of its utilization purposes, and acquire such information in an appropriate manner in accordance with relevant laws and ordinances.

Use of Personal Information

When using customer's or business partner's personal information, the Corporation will use it within the extent of the utilization purposes stipulated and in accordance with relevant laws and ordinances, and will not use such personal information for any other purpose beyond such utilization purposes.

Joint Use of Personal Information

In certain cases, the Corporation may share the personal information provided by customers or business partners with group companies of Tokyu Fudosan Holdings Corporation, etc.

Restriction on Third party Provision

The Corporation will provide personal information to third parties in the following cases where it is necessary to achieve the utilization purposes and where the appropriate procedures have been performed:

The Disclosure, Correction, Addition or Deletion, or Cessation of the Use or Elimination of Personal Information

When receiving a request from an individual to disclose, correct, or cease the use of their personal information, etc. held by the Corporation, the Corporation will respond appropriately in accordance with the relevant laws and ordinances after it has confirmed the identity of such individual.

Ensuring Accuracy

The Corporation will take appropriate measures to maintain the accuracy of customer's and business partner's personal information and keep it up to date.

Safety Management Measures

The Corporation will strictly manage personal information and take appropriate safety management measures to protect against any unauthorized access, loss, destruction, alteration, or leaks thereof or similar incidents.

Supervision of Contractors

The Corporation may entrust the handling of personal information to third parties to the extent necessary to achieve the utilization purposes. In such cases, the Corporation will conduct necessary and appropriate supervision of the contractor in accordance with the relevant laws and ordinances.

II. Handling of Personal Information

Utilization purposes of the Personal Information

The Corporation will use the acquired personal information for the following utilization purposes.

1. To conduct sales and marketing activities such as visits, the dispatch of direct mail, solicitation by telephone or electronic mail, etc., and advertising, and to perform administrative procedures, etc. related to contracts in connection with the following businesses operated by Tokyu Fudosan Holdings Corporation and its group companies.

The above businesses may be added, amended, or abolished.

2. To use the personal information for market trend analysis, surveys/analyses such as customer satisfaction surveys, product development, or measures to improve customer satisfaction related to the respective businesses of Tokyu Fudosan Holdings Corporation and its group companies described in 1. above.

3. To perform and exercise the obligations and rights of the Corporation and take any actions incidental thereto.

4. To provide information to third parties to the extent necessary to achieve the purposes of paragraphs 1. through 3. above.

5. Purposes other than those listed above may be specified separately in each of the descriptions of the businesses listed in 1. above. In such cases, such purposes will be combined with the utilization purposes defined above to constitute the utilization purposes of the personal information by the Corporation.

6. For more information on the purpose of use of shareholders' personal information, please click here.

Joint Use of the Personal Information

The Corporation may jointly use the personal information it has acquired as follows.

1. Types of personal information to be jointly used

Names, addresses, dates of birth, age, gender, telephone numbers, e-mail addresses, and any other information obtained by the Corporation.

2. Scope of joint use

Group companies of Tokyu Fudosan Holdings Corporation and subsidiaries and affiliates listed in the Annual Securities Report of Tokyu Fudosan Holdings Corporation.

3. Utilization purposes by joint users of the personal information

*1“Sales and marketing activities” refers to sales and marketing activities such as sales visits, direct mailings, solicitation via telephone, e-mail, or other methods, and advertising.

*2“Market trend analysis, etc.” refers to market trend analysis, survey and analysis such as customer satisfaction surveys, product development, and measures to improve customer satisfaction.

4. Name of the organization, address and name of representative responsible for the management of personal information

Tokyu Fudosan Holdings Corporation
Please click here for the address and the name of the representative.

For inquiries regarding the joint use of the personal information, please contact the Group General Administration Department.

Safety Management Measures

The Corporation takes the following safety management measures to ensure the protection of the personal information.

1. Establishment and maintenance of regulations governing the handling of personal information

Rules for handling personal data ("personal data" means personal information that the Corporation has acquired or is to acquire, including that which is planned to be handled as personal data; hereinafter the same shall apply in these "Safety Management Measures"), including the acquisition, use, storage, provision, deletion, and disposal of personal data, as well as for responsible persons such as personal information managers, etc., are stipulated in the Personal Information Protection Rules and other information management provisions.

2. Organizational safety management measures

The Corporation has appointed specific persons who are responsible for the handling of personal information, and has specified such employees who handle personal data as well as the scope of that personal data to be handled by these employees.
The Corporation confirms how the personal information is handled by documenting records of such handling in a personal data management ledger.
It also strives to ensure that the personal data is handled appropriately by conducting internal audits of the status of personal data handling, and has established and operates a reporting and notification system for incidents or accidents involving leakage, theft, or loss of personal data that has occurred or is suspected to have occurred.

3. Human safety management measures

The Corporation provides regular training to its employees and stipulates confidentiality requirements in its rules of employment.

4. Physical safety management measures

The Corporation implements measures to prevent the theft or loss of equipment, electronic media, and documents that contain personal data.
When disposing of equipment, electronic media, and documents that contain personal data, measures are implemented to ensure that such data cannot be recovered.

5. Technological safety management measures

To restrict access to personal data, the Corporation limits the employees authorized to use information systems that handle personal information databases or the equivalent, by granting access rights through user IDs, and identifying and authenticating individuals who access personal information databases or the equivalent.
The Corporation implement mechanisms to protect against unauthorized external access or unauthorized software.
The security of information systems which handle personal data is reviewed on a regular basis, and measures have been implemented to prevent leaks resulting from the use of such systems.

6. Ascertainment of external environment

When storing personal data outside Japan, the Corporation will implement safety management measures based on a sound understanding of the systems for the protection of personal information in the countries in question.

III. Inquiries Regarding Personal Information

Procedures, etc. for information disclosure, correction, and the cessation of use of personal information

1. Contact for requesting the disclosure of personal information, and inquiries regarding personal information

Requests for the disclosure, correction, cessation of use, cessation of provision to third parties, etc., and complaints regarding personal information can be made through the below contact.

2. Procedure for requesting notification of the utilization purposes, disclosure of personal information, or disclosure of records of provision of personal information to third parties (hereinafter collectively referred to as the “Disclosure of the information”)

The Corporation will respond to requests for the Disclosure of the information in the following manner upon the request of the individual in question.

3. Procedures for requesting the correction, addition, or deletion (hereinafter referred to as “correction, etc.”), cessation of use, or cessation of provision to third parties of information

Upon the request of the relevant person who is the subject of the information, a request for the correction of the information, a request for the cessation of use of the information, or a request for the cessation of the provision of information to third parties will be handled according to the following method.

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